Pelican Parts Reviews

Pelican parts is the worst company I have ever delt with! Tried ordering multiple parts from her for my 1m build and it was just an absolute nightmare. Ordered a front bumper, they charged me and then two weeks later emailed me saying it wasn't in stock. Bought a rear bumper, they charged me again and then emailed me 2 weeks later saying it was going to be $600 extra to ship my bumper! First off no bumper is $600 to ship even if it's coming from halfway across the world and the fact that they took 2 weeks to email me that when I should have already had the bumper was just pathetic. Last I tried to order a 1M front fender from them. After waiting over a month for the fender and no emails I called them to see the status of my order. They told me that fedex had "lost the package" which was a complete lie. Even if fedex did lose the package and they did file a claim why did I never receive and email about this after over a month?! Last but not least, while pricing out some center caps I added some to my cart with wheel emblems but did not check out! They actually put the order through somehow and sent them to me when all I did was add then to my cart to see how much it would come out to be with shipping! Absolutely ridiculous, I would never in my life buy anything from Pelican Parts again and to be honest I don't think I even could if I wanted to! They're incapable of even sending you something unless it wasn't something you even bought! Terrible company do not buy anything from them you will 100% regret it.

If anyone wants a good test of their patience, they should buy a part from Pelican Parts. I had a new centre tie rod installed a few months ago bought off their website. Whilst I was driving, I had to make an emergency stop because the car was wobbling everywhere. The centre tie rod had almost completely come out of place. The new ball joints don’t properly fit.
I then purchased what I thought was the correct one from Pelican as their advertisement said it would fit my 7 series. They send me the same part so I logged a ticket in their message centre requesting an exchange for the correct one.
Terrible Customer Service.
Although they may be nice, apart from that one parts rep, the 4 different customer service reps I spoke to have been extremely unhelpful. They promised to give me a callback and never did. I had to chase them up at 4 in the morning (my time) and still didn’t get a straight answer or a proper reason why they didn’t call. They are still yet to email me back with a solution as they promised and it’s almost been 3 weeks. They seem to think if the customer doesn’t kick up a fuss then no need to worry.
I would've shipped back the item by now and happily taken my money back but after reading the other well-hidden 1 star reviews, I don't believe they will refund my money or wear the cost of the shipping. After this whole upsetting experience, I strongly believe their word is as worthless as the parts they sell. I suggest that you DO NOT do business with these people if you want safe and reliable parts for your car.

I am UK based. I used Pelican’s search tool to identify my car on model year. I spent over $1,000 on parts, plus circa $300 on import taxes.
My car is a 1994 Porsche 993. I was sent parts for a 1994 Porsche 964, a completely different model. The Pelican tool is based solely on USA model years, nowhere else.
Pelican would not pay for shipping or taxes for me to return the goods.
Terrible customer service

I have a 1997 993. I do much of the maintenance work myself. I recently needed the screw that secures the left rear taillight and was able to find it at Pelican. It's excellent that I can get not only "major/expensive" parts but also little OEM items like that screw. Pretty much everything that I have ever needed for maintaining my '97 993, I have been able to find at Pelican. I highly recommend them.

Ordering from this website was very easy. I went to the website, ordered what my son wanted for his birthday and it was in his hands in two days. Couldn't ask for better service. Easy Peasy!

I have been using Pelican Auto Parts for several years now and the service has always been great! Five years ago I purchased a rebuilt 5 speed manual Transmission for my 2002 Mini Cooper due to the tranny shop not honoring their own warranty. The Transmission came with a 2 year warranty which I have never had to use which is Great!
I will not, in the foreseeable future use any other supplier for my Automotive needs.
Thanks Pelican
Mike

Great service very Knowledgeable and what I love most of all is good pricing, Outstanding customer service

Pelican Parts is the go to store for all your needs for your Porsche. It's the only place I shop for parts, tech articles, and most important, Great service! You have my business forever!
Gary Holloway
Spring Texas
2002 Porsche 4S.

Ordered a cai for my bmw that was supposed to take 3 days to get to me but i didnt receive it till 2 months later. I personally will never shop with this company again. I Had one person in customer service that actually could get me info on my order. Very on composed company!

I wanna say thanks to Pelican Auto parts for going out of there way in Refunding me some shipping fees and selling auto parts at awesome prices fast shipping thank you Pelican auto parts. God Bless

If you are looking for a Porsche parts this is the place to get it and it will be the wright part the first time. I have used them for a long time for parts and have never had a problem, The staff will work with you on your project what ever it may be and help you find the parts that you need.

In regards to Pelican Auto Parts (pelicanparts.com) I have been using them for the past 8 years without any problems. While in Alabama we had the first Mini Cooper there. I would try scheduling work and the first question would be "what's a Mini"? Thanks to Pelican Parts and their videos I was able to do most of the work myself. When we had the Transmission rebuilt and it failed after 3 months, the mechanic refused to honor his own warranty, I bought a "Re manufactured" transmission from Pelican Parts, this was 5 years ago and the Tranny is still working as good as new. Without Pelican Parts I would be up the creek, without the proverbial paddle! Thanks for your help!